Check-in is at 3 pm, and check-out is at 12 pm. Do you want to arrive a little earlier, or do you want that extra hour to sleep? No problem, but please check with us first.

We understand that, for various reasons, you may want to receive visits or organize an event on the rooftop. Please, contact us to inform us. We are reasonable people and we will do everything possible to make you feel good.

Being a hotel with several guests, we also have a no smoking policy (although we invite you to smoke on the rooftop, while enjoying a drink!).

Has a pet? There should not be any problem ... but please ask us first.

To keep our costs low (and to transfer those savings to our guests), we ask that you turn off the lights and air conditioner when it is not in use or when you leave the room. Mother nature also thanks you.

To be considered with the other guests, we ask that you remain calm after 9 pm. And if you want to listen to music, remember the other guest and enjoy it with headphones or in your personal space. We will make sure to match the favor. Unless it's Bob Dylan. It's okay to play music at any time in all areas of the house :)

The easiest way to interrupt a pleasant stay is a plumbing problem. To avoid this, we ask you to place things like sanitary napkins in the sanitary container that we provide in the bathroom.

To avoid problems (and we are sure that this is not related to you ...) we have needed to implement a minimum age requirement of 18 years. Guests under the age of 18 are still completely welcome, they should only be accompanied by their parents or guardians.

What you do in your personal time is totally up to you, but when you stay in our place, we have a strict policy of not using drugs. This is just the law ... it's not so much one of our rules.


As we are a small hotel, late cancellations and no-shows really affect our business, therefore our cancellation policy is as follows:

  • The cancellation is free of charge 15 days prior to the date of arrival, after this time  we charge you 100% of the room rate as cancellation fee

  • In case of no-show, 100% room rate and tax will be charged.

  • No refunds for early departures 

  • For the non refundable bookings are no cancellation or changes possible. In case of a cancellation, 100% of the total amount will be charged as cancellation fee.

  • There are no refunds for reservations that include December 24th and December 31st.

  • Any discount or promotional offer is non-refundable if you choose to change or cancel this booking you will not be refunded any of the payment.

 


Refund Policy

When you cancel a booking and are entitled to a refund then we will instruct the refund right away. The processing will take between 48-72 hours until the whole amount shows back on your credit card statement.

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Calle 2 No. 457

entre 19 y 21, Vedado

Ciudad Habana

Cuba

Ph: +53 7 833 1209

info@hotelcandil.com

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Copyright © 2020 | El Candil HB