Question 1

How can I book a stay at El Candil?

Accepted Answer

You can book your stay directly through our official web page.

Please note: Due to current restrictions, private hotels in Cuba — including El Candil — are no longer listed on major international booking platforms such as Expedia, Booking.com, or Hotels.com. We encourage you to book directly with us for the most accurate availability, rates, and personalized service. American tourists are more than welcome at our property. We also offer activities and provide guidance to ensure full compliance with U.S. travel regulations.

Question 2

El Candil a privately owned hotel?

Accepted Answer

Yes. El Candil is a boutique hotel privately owned and operated, offering a personalized and welcoming atmosphere. American tourists are more than welcome at our property. We also offer activities and provide guidance to ensure full compliance with U.S. travel regulations.

Question 3

Check-in time?

Accepted Answer

As a rough guide, the check-in time is after 3:00 p.m. We do early check-in subject to availability. Our front desk staff does their best to check in guests as soon as they arrive at the hotel, but it is not guaranteed that a room will be available earlier than your scheduled check-in time. If you expect to arrive early, please inform us in advance.

Question 4

Check-out time?

Accepted Answer

As a rough guide, the check-out time is before 12:00pm. 
Late check-out policy :
- Late check-out is subject to room availability
- 12:00 to 17:00 check-out: 50% room rate surcharge
- After 17:00 check-out: 100% room rate surcharge

Question 5

Does El Candil Hotel offer free internet access to guests?

Accepted Answer

Yes, El Candil Hotel offers complimentary internet and Wi-Fi throughout the hotel, including rooms, dining areas, and the lobby. Enjoy uninterrupted access for work or leisure.

Question 6

Which languages are spoken at Reception?

Accepted Answer

English and Spanish.

Question 7

Can I leave my luggage?

Accepted Answer

Yes, we can look after your luggage. If at check in your room is not ready yet or in case of early check out after .We will store your luggage free of charge on your check-in and check-out days.

Question 8

Which is the nearest airport?

Accepted Answer

The nearest airport is the Jose Marti International (HAV) , which is located around 15 km away. ( 30 min by car)

Question 9

Is a taxi service available from the airport?

Accepted Answer

Yes, this service is available on request. When booking this service, please state the flight number for your arrival and/or departure and the relevant times.

Question 10

Do you have smoking and non-smoking rooms?

Accepted Answer

All rooms are non-smoking

Question 11

Is breakfast included in the price?

Accepted Answer

Yes, breakfast is offered to all guests staying at the hotel.

Question 12

What is offered at breakfast?

Accepted Answer

The breakfast  includes toast, natural juices, milk, fresh fruit, ham, cheese, eggs, coffee. Water bottles are not included.

Question 13

What time is breakfast served?

Accepted Answer

Breakfast is served from 7am to 10am, every day.

Question 14

How many floors does the hotel have?

Accepted Answer

The hotel has three floors in all.
Five rooms are located on the second floor. One room is located on the ground floor
The Rooftop Bar is on the third floor.

Question 15

How many rooms does the hotel have?

Accepted Answer

The hotel has six rooms.

Question 16

Do you have an elevator?

Accepted Answer

Our Boutique Hotel does not have an elevator, we are more than happy to carry luggage to your room for you.

Question 17

How many bars does the hotel have?

Accepted Answer

The hotel has one bar in the RoofTop

Question 18

Are there car parking spaces or a car park?

Accepted Answer

Our hotel has a private car parking.

Question 19

How much does parking cost?

Accepted Answer

The car park costs is included in a room rate.

Question 20

Are pets allowed to stay at the hotel?

Accepted Answer

No pets allowed.

Question 21

Do you have a restaurant?

Accepted Answer

Yes, El Candil Hotel has a restaurant that serves breakfast, lunch, and dinner. Our restaurant offers a variety of dishes to satisfy our guests' culinary preferences, ranging from local and traditional cuisine to international dishes. We also have a bar that serves a wide selection of drinks, including cocktails, wine, and beer. Our restaurant and bar are open to both hotel guests and non-guests.

Question 22

What should I do, if I lost or forgot something in my room?"

Accepted Answer

Please contact the hotel directly. Our rooms will be cleaned daily, so that your item probably has been found by our housekeeping team.

Question 23

Are the rooms air-conditioned?

Accepted Answer

Yes. All rooms are air-conditioned

Question 24

Are bed linens provided?

Accepted Answer

Yes. All beds come with a full set of linen which includes bed sheet, duvet and pillows.

Question 25

Does the Hotel provide additional beds or have extra beds available?

Accepted Answer

No. The hotel does not provide additional beds.

Question 26

Does the Hotel provide towels, soap, shampoo, etc?"

Accepted Answer

Yes. All rooms come with basic toiletries which includes soap, shampoo and conditioner.

Question 27

Do I have to clean my room? Is there housekeeping service?

Accepted Answer

Yes, housekeeping service is provided daily

Question 28

Are there safes in the rooms ?

Accepted Answer

Yes, the rooms do have safes available for no charge.

Question 29

What is the voltage in the hotel?

Accepted Answer

Cuba is on the same voltage as the US and Canada (110 to 120 volts AC), so you do not need to bring adapters if traveling from there.

Question 30

Are there hairdryers, irons and ironing boards in the rooms?"

Accepted Answer

Hairdryers, irons and ironing boards are provided in all rooms.

Question 31

Is laundry service available at El Candil Boutique Hotel?

Accepted Answer

Yes, El Candil Boutique Hotel provides laundry services for our guests at an additional charge. Please contact the front desk for more information and to arrange for laundry service during your stay.

Question 32

Does my room have a fridge?

Accepted Answer

Yes, all rooms have mini-fridges.

Question 33

How many people can stay in one room?

Accepted Answer

The rooms accommodate 2 adults. Only the room on the ground floor can accommodate 3 guests.

Question 34

What type of beds are in the rooms?

Accepted Answer

There are King and Queen beds. Only room No 6 has a king size bed or 2 twins and a sofa bed.

Question 35

Do you have interconnecting rooms at your hotel?

Accepted Answer

No

Question 36

Do you have family rooms at your Hotel?

Accepted Answer

No

Question 37

Does the hotel have any accessible rooms?

Accepted Answer

No

Question 38

Can El Candil accommodate people with disabilities?

Accepted Answer

No

Question 39

Do you offer security at the hotel?

Accepted Answer

Yes, we have 24/7 security guard and the door and closed monitors cameras.

Question 40

How can I arrange for special amenities like flowers, chocolates, or champagne in my room?

Accepted Answer

To arrange for special amenities such as flowers, chocolates, champagne, or other gifts in your room, please contact our concierge team at info@hotelcandil.com prior to your arrival. We will be happy to assist you in setting up these services to make your stay extra special. Please note that additional charges may apply.

Question 41

Does the hotel recognize special occasions?

Accepted Answer

Absolutely! At booking, please mention your special occasion so we may enhance your experience with the "El Candil touch".

Question 42

What methods of public transportation can I take to your hotel

Accepted Answer

Taxi is the best option.

Question 43

How far is the hotel from the Old Havana ?

Accepted Answer

3.5 Km

Question 44

Does El Candil Boutique Hotel offer currency exchange services?

Accepted Answer

Yes, El Candil Boutique Hotel offers limited currency exchange services for our guests. Please inquire at the front desk for more details and assistance with your currency exchange needs.

Question 45

How do I  know if my reservation is confirmed?

Accepted Answer

We will send you a confirmation email with all of your booking information.

Question 46

Do you provide concierge services?

Accepted Answer

Yes, we arrange for dinner reservations, theater tickets, transfers, tours or other activities.

Question 47

What is your cancellation policy?

Accepted Answer

Our cancellation policy is as follows: For cancellations made up to 15 days before the check-in date, no fee will be charged. For cancellations made within 15 days of the check-in date, 50% of the total reservation amount will be charged. No-shows will be charged 100% of the total reservation amount. Please contact us at info@hotelcandil.com for any specific inquiries.

Question 48

Do you charge the credit card when I book the room ?

Accepted Answer

We will charge the total of your reservation to your credit card 15 days before your check in at our Hotel. For non-refundable reservations, your card will be charged the same day you make the reservation.

Question 49

Is it safe to fill in my credit card number? How secure is the your website?

Accepted Answer

Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology.

Question 50

What should I do if I have a question that isn't answered here?

Accepted Answer

If you have any questions that are not answered in our FAQ section, please feel free to email our managers at info@hotelcandil.com. We are here to assist you with any inquiries or concerns you may have.

Frequently Asked Questions