You can book your stay directly through our official web page.
Please note: Due to current restrictions, private hotels in Cuba — including El Candil — are no longer listed on major international booking platforms such as Expedia, Booking.com, or Hotels.com. We encourage you to book directly with us for the most accurate availability, rates, and personalized service. American tourists are more than welcome at our property. We also offer activities and provide guidance to ensure full compliance with U.S. travel regulations.
Yes. El Candil is a boutique hotel privately owned and operated, offering a personalized and welcoming atmosphere. American tourists are more than welcome at our property. We also offer activities and provide guidance to ensure full compliance with U.S. travel regulations.
As a rough guide, the check-in time is after 3:00 p.m. We do early check-in subject to availability. Our front desk staff does their best to check in guests as soon as they arrive at the hotel, but it is not guaranteed that a room will be available earlier than your scheduled check-in time. If you expect to arrive early, please inform us in advance.
As a rough guide, the check-out time is before 12:00pm.
Late check-out policy :
- Late check-out is subject to room availability
- 12:00 to 17:00 check-out: 50% room rate surcharge
- After 17:00 check-out: 100% room rate surcharge
Yes, El Candil Hotel offers complimentary internet and Wi-Fi throughout the hotel, including rooms, dining areas, and the lobby. Enjoy uninterrupted access for work or leisure.
English and Spanish.
Yes, we can look after your luggage. If at check in your room is not ready yet or in case of early check out after .We will store your luggage free of charge on your check-in and check-out days.
The nearest airport is the Jose Marti International (HAV) , which is located around 15 km away. ( 30 min by car)
Yes, this service is available on request. When booking this service, please state the flight number for your arrival and/or departure and the relevant times.
All rooms are non-smoking
Yes, breakfast is offered to all guests staying at the hotel.
The breakfast includes toast, natural juices, milk, fresh fruit, ham, cheese, eggs, coffee. Water bottles are not included.
Breakfast is served from 7am to 10am, every day.
The hotel has three floors in all.
Five rooms are located on the second floor. One room is located on the ground floor The Rooftop Bar is on the third floor.
The hotel has six rooms.
Our Boutique Hotel does not have an elevator, we are more than happy to carry luggage to your room for you.
The hotel has one bar in the RoofTop
Our hotel has a private car parking.
The car park costs is included in a room rate.
No pets allowed.
Yes, El Candil Hotel has a restaurant that serves breakfast, lunch, and dinner. Our restaurant offers a variety of dishes to satisfy our guests' culinary preferences, ranging from local and traditional cuisine to international dishes. We also have a bar that serves a wide selection of drinks, including cocktails, wine, and beer. Our restaurant and bar are open to both hotel guests and non-guests.
Please contact the hotel directly. Our rooms will be cleaned daily, so that your item probably has been found by our housekeeping team.
Yes. All rooms are air-conditioned
Yes. All beds come with a full set of linen which includes bed sheet, duvet and pillows.
No. The hotel does not provide additional beds.
Yes. All rooms come with basic toiletries which includes soap, shampoo and conditioner.
Yes, housekeeping service is provided daily
Yes, the rooms do have safes available for no charge.
Cuba is on the same voltage as the US and Canada (110 to 120 volts AC), so you do not need to bring adapters if traveling from there.
Hairdryers, irons and ironing boards are provided in all rooms.
Yes, El Candil Boutique Hotel provides laundry services for our guests at an additional charge. Please contact the front desk for more information and to arrange for laundry service during your stay.
Yes, all rooms have mini-fridges.
The rooms accommodate 2 adults. Only the room on the ground floor can accommodate 3 guests.
There are King and Queen beds. Only room No 6 has a king size bed or 2 twins and a sofa bed.
No
No
No
No
Yes, we have 24/7 security guard and the door and closed monitors cameras.
To arrange for special amenities such as flowers, chocolates, champagne, or other gifts in your room, please contact our concierge team at info@hotelcandil.com prior to your arrival. We will be happy to assist you in setting up these services to make your stay extra special. Please note that additional charges may apply.
Absolutely! At booking, please mention your special occasion so we may enhance your experience with the "El Candil touch".
Taxi is the best option.
3.5 Km
Yes, El Candil Boutique Hotel offers limited currency exchange services for our guests. Please inquire at the front desk for more details and assistance with your currency exchange needs.
We will send you a confirmation email with all of your booking information.
Yes, we arrange for dinner reservations, theater tickets, transfers, tours or other activities.
Our cancellation policy is as follows: For cancellations made up to 15 days before the check-in date, no fee will be charged. For cancellations made within 15 days of the check-in date, 50% of the total reservation amount will be charged. No-shows will be charged 100% of the total reservation amount. Please contact us at info@hotelcandil.com for any specific inquiries.
We will charge the total of your reservation to your credit card 15 days before your check in at our Hotel. For non-refundable reservations, your card will be charged the same day you make the reservation.
Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology.
If you have any questions that are not answered in our FAQ section, please feel free to email our managers at info@hotelcandil.com. We are here to assist you with any inquiries or concerns you may have.